policy

Kindly review our spa policy below. Please note that by booking an appointment you are accepting the terms and conditions of all our spa policy

Massage
  • We offered massages are not medical applications.
  • The Massage and spa services menu designed for wellness and for preventional result.
  • We can not give any medical advice or advice. Please check with your doctor or health care professional beforehand if you are interested in a Thai massage.
  • We offer high quality massages according to ancient traditions and Our employees are appropriately trained.
  • The traditional Thai massage or other treatment  has nothing to do with the erotic activities with which they are sometimes associated.
  • We dissociate ourselves from this and ask to avoid misunderstandings about opposing any attempts at approaching our employees.​

Vouchers

  • We do not do refunds on vouchers purchased. We reserve the right to offer you other treatments to the value of your voucher, all coupons have no cash value. Coupons and their face value cannot be exchanged for cash or gift cards.                                               For example coupon free 60 Min massage, or Voucher 60 Min Massage its mean free of services for 60 Min of massage, can’t be compare as value of 90. - fr , because of this coupon or Voucher was promotion or Value of 60 Min Massage.
  • In case client has 60 Min Massage Voucher , and would like to reservation for 120 min it mean client need to pay one hour massage in advance( or client could reserve only 60 Min massage as the value in the Massage Voucher)
  • In case of promotion on season, client could be use one of the most benefit Promotion, No two coupons can be used together for single order.
  • if the treatment you have chosen is not available at your chosen by our spa. We also reserve the right to offer you the option to have your treatments at our Spa in the other time.
  • Voucher valid in one year since your purchase date .
Discount and Promotion
  • The Teurekarte, Promotion, Gift voucher are not cumulative. cant be use together in the same time.
  • No refunds on vouchers, Free card or massage packages subscriptions.
Online Booking
  • While we endeavor to ensure that the website is normally available 24 hours a day, Anatta Thai Spa shall not be liable if for any reason the website is unavailable at any time or for any period.Please contact ur info@anatta-spa.ch anytime if you have dificulty from online booking process.
  • Treatment could be selected by your specific therapist during online booking process , but it might be change sometime incase of emergency or over booking . Anyway, we will  reinform our cleint and support with other spa therapist to giving you the right treatment and on time.

Cancellations

If you need to cancel your appointment, please call or email the location which your appointment is in at least 12 hours in advance.


Noise and Mobile Phones

Our spa environment is one of relaxation. We try to keep the best result for your best benifit, We respect all spa guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. Mobile phones are not permitted in the treatment rooms and must be kept silent or turned off when you entry the spa.

Children

For health and safety reasons and in order to maintain a peaceful, relaxing environment for all of our clients we kindly ask that children are not brought into the spa.

Client Questionnaire & Health Conditions

Please advise us of any health conditions, allergies, or injuries which could affect your service .

  Thank you for your understanding Anatta Spa Team